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Shipping Policy
Thank you for shopping with KOODD! We are committed to delivering your order on time and ensuring that it arrives in excellent condition.
Order processing
When you place and confirm an order on our website, our fulfillment center immediately processes your order to get your product delivered asap. Generally, Most orders are processed for shipment within 1-20 business days after your order confirmation date.
For standard products, orders are typically processed and shipped within 1-3 business days after your order confirmation date.
For customized products, please allow 10-20 business days for processing and shipping, as each item is meticulously crafted to meet your specifications.
Shipping areas, Fees, Time
✪ Shipping Areas: we can ship worldwide, including to the United States, Canada, United Kingdom, Germany, France, the Netherlands, Belgium, Switzerland, Spain, Italy, Finland, Sweden, Norway, Russia, Australia, New Zealand, Qatar, Saudi Arabia, Singapore, Indonesia, the Philippines, Thailand, Japan, South Korea, and more. For a complete list of countries, please check the checkout page.
✪ Shipping Charges: Free shipping over $39. For orders below $39, a nominal shipping fee of $5.99 will apply.
✪ Shipping Time: 5-12 Business Days
✪ Processing Time: 1-20 Business Days (Customized items: 3-20 Business days; Non-customized items: 1-5 Business days)
Note:
✪ “Business day” refers to Mondays through Fridays only. (Do not include Saturdays, Sundays, and holidays [that fall on a weekday] when counting business days.)
✪ We do not process or deliver packages on Saturdays, Sundays, or holidays.
✪ The actual shipping time is subject to the courier company, depending on the situation and the location.
✪ P.O. boxes or APO/FPO addresses are not available. Alaska, Hawaii, U.S. Territories, and other international addresses, please contact us at [email protected].
Order Tracking
When your orders are shipped out, we will update the tracking number on our website. And we will email you to include your tracking number. Please note: generally there is a time gap between when we send you the tracking number and when the carrier updates the status online. You also can click the section “Track Your Order” at the footer.
Please note the following:
– Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delivery issues. We are not responsible for any delays or delivery failures caused by incorrect or incomplete shipping information.
– Delays: In some cases, unforeseen circumstances such as severe weather, transportation issues, or customs delays may extend the shipping time. While we make every effort to avoid such situations, please understand that these factors may impact the delivery time.
– Special Requests: If you have any special delivery requirements, such as expedited shipping, a specific shipping carrier, or other special services, please contact us when placing your order. We will do our best to accommodate your needs, but additional charges may apply.
Other Questions
We strive to expedite all orders promptly and appreciate your patience as we ensure the highest quality for your personalized items. If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us at [email protected].